Terms and Conditions

Introduction and License

M99 is operated under a gaming license issued by Curacao. Our platform provides a range of online pokies and other gaming services to players primarily located in Australia and New Zealand. By accessing or using our services, you agree to comply with these Terms and Conditions.

Eligibility

To create an account and participate in our gaming activities, users must be at least 18 years old. M99 reserves the right to verify the age of its players and may request identification documents as part of the KYC verification process. We do not permit users from jurisdictions where online gaming is prohibited.

Account Rules

Each player is allowed only one account. It is the user’s responsibility to maintain the confidentiality of their account details. Users must not share their account information with anyone else. M99 will not be liable for any loss or damage resulting from a failure to comply with this obligation. Any account misuse, including but not limited to using multiple accounts or providing false information, may result in account suspension or termination.

Deposits and Withdrawals

Players can make deposits and withdrawals through various payment methods available on the platform. All transactions are subject to verification in compliance with AML regulations. Withdrawals may take up to 5 business days to process, depending on the payment method used. Players must ensure that their account is fully verified before making withdrawals.

Prohibited Activities

M99 strictly prohibits any form of cheating, fraud, bonus abuse, or the use of bots. Engaging in any unauthorized manipulation of gameplay or exploiting system errors is forbidden. Such activities will result in immediate account closure and may be reported to relevant authorities.

Limitation of Liability and Termination

M99 reserves the right to suspend, restrict, or permanently close user accounts in case of violations of these Terms, regulatory requirements, or any suspicious activity. The company is not liable for any losses arising from account suspension or termination.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms and conditions. Players must meet the wagering requirements associated with any bonuses before they can withdraw bonus-related winnings. M99 reserves the right to modify or cancel promotions at any time.

Fair Play and Game Integrity Rules

M99 is committed to ensuring fair play and maintaining the integrity of its games. All games are regularly tested for fairness, and users are encouraged to report any irregularities they may observe.

Fraud Prevention and Security Monitoring

To protect our players and maintain the integrity of the platform, M99 employs advanced security measures and fraud prevention protocols. Users must cooperate with any investigations regarding suspicious activity.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players should first contact the support team. If the issue is not resolved satisfactorily, players may escalate the matter through the appropriate regulatory channels. M99 aims to address all complaints promptly and fairly.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures

M99 promotes responsible gambling practices. Players are encouraged to set limits on their gaming activities and to take regular breaks. The platform provides various tools to assist players in managing their gambling behavior.

User Protection Tools

Players can access tools for self-exclusion, deposit limits, and time-out periods through their account settings. M99 urges players to make use of these tools to enhance their gaming experience responsibly.

Changes to Terms and Conditions

M99 reserves the right to amend these Terms and Conditions at any time. Changes will be communicated to users via the platform, and continued use of the services constitutes acceptance of the updated Terms.

Contact Information

For any inquiries or support related to these Terms and Conditions, players can access email support or reach out to the support team through the contact options available on our website.