Privacy Policy

M99 is committed to protecting the privacy of its users in compliance with applicable data protection laws in Australia. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our online casino services. By accessing or using our website, you agree to the terms of this Privacy Policy.

License Information

M99 operates under a gaming license issued by the Government of Curacao. This license ensures that our operations comply with the regulatory standards required for online gambling activities, including the protection of user data.

Data Collection

M99 collects various types of personal data from users for different purposes. The types of data we collect include:

• Registration Data: When you create an account, we collect information such as your name, date of birth, address, and contact information.
• Payment Details: To facilitate transactions, we collect financial information including credit card details, bank account numbers, and other payment information necessary for processing deposits and withdrawals.
• Technical Logs: We automatically collect data such as your IP address, browser type, device information, and access times. This information helps us monitor and improve our services.

Purpose of Data Usage

The personal data we collect is used for the following purposes:

• Account Management: To create, maintain, and manage your account, including processing transactions and providing customer support.
• Marketing Communication: With your consent, we may use your information to send promotional material about our services, including updates on new pokies, bonuses, and special offers.
• Anti-Fraud Checks: We utilize your data to implement measures to prevent fraudulent activity and secure our platform.
• AML Compliance: We adhere to Anti-Money Laundering regulations, which require us to collect and verify specific information about our users.
• KYC Procedures: We conduct Know Your Customer checks to verify the identity of our users and ensure compliance with legal obligations.

Data Sharing

M99 may share your personal data with third parties under the following circumstances:

• Disclosure to Payment Providers: We share necessary information with payment processors to facilitate your transactions.
• Verification Partners: We may engage third-party services for identity verification and fraud prevention, who will have access to your personal data for these purposes.
• Regulatory Authorities: In compliance with applicable laws, we may disclose your personal information to government agencies or regulatory bodies as required.

User Rights

As a user, you have certain rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you and obtain a copy of that data.
• Right to Deletion: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain circumstances.

To exercise any of these rights, please contact our support team for assistance.

Cookie Policy

M99 uses cookies and similar tracking technologies to enhance user experience on our website. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the functioning of our website and enable you to navigate and use its features.
• Analytical Cookies: We utilize analytical cookies to collect information on how users interact with our platform. This data helps us improve our services and ensure a better user experience.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security practices and update them as necessary to safeguard your information.

Data Retention

M99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, or operational requirements. Once your data is no longer needed, we will securely delete or anonymize it.

Changes to the Privacy Policy

M99 reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage users to review this policy periodically for any updates or changes. Your continued use of our services after any modifications to the policy will constitute your acceptance of the revised terms.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team for assistance. We are committed to addressing any inquiries you may have and ensuring your privacy is respected.

This Privacy Policy is effective as of [Insert Date].