Responsible Gaming

M99 is dedicated to ensuring that gambling is an enjoyable and entertaining activity for all players. Engaging in online pokies should be viewed as a form of entertainment and not as a source of income or a financial solution. It is essential for players to approach their gaming experience with responsibility and mindfulness.

Core Philosophy

At M99, responsible gaming is at the heart of our operations. We believe that every player should have a safe and enjoyable experience while engaging with our online pokies. It is crucial that all players understand that gambling should never be seen as a way to solve financial issues or generate income. The primary aim of gambling at M99 is entertainment, and we encourage players to keep this perspective throughout their gaming experience.

Self-Control Tools

M99 offers various self-control tools designed to empower players in managing their gaming activities effectively. These tools include:

Deposit Limits: Players can set daily, weekly, or monthly limits on the amount of money they are willing to spend on online pokies. This helps in controlling spending and avoiding excessive losses.
Loss Limits: Players are able to establish limits on the amount they can lose within a specified timeframe. This feature is designed to prevent players from chasing losses.
Wagering Limits: This allows players to control the amount they wager on online pokies over a certain period, helping to manage their gaming activities.
Session Time Limits: Players can set limits on how long they wish to play in a single session. This promotes a balanced approach to gambling and encourages breaks.
Cooling-Off Periods: This feature allows players to take a break from gaming for a specific period. During this time, players cannot access their accounts or participate in any gaming activities.
Self-Exclusion Options: Players have the opportunity to voluntarily exclude themselves from accessing their accounts for a predetermined duration. This option is important for individuals who feel they need a break from gambling.

Self-Assessment

Recognizing early signs of problematic gambling behavior is crucial for maintaining a healthy relationship with online pokies. Players can reflect on the following questions to assess their gaming habits:

Do you often gamble for longer than you intended?
Have you ever felt the need to gamble more to achieve the same level of excitement?
Do you chase losses by trying to win back money you have lost?
Have you experienced feelings of guilt or anxiety related to your gambling?
Are you using gambling as a way to escape from personal issues or stress?
Do you find yourself lying about the amount of time or money you spend on gambling?
Have you ever borrowed money or sold personal items to fund your gambling?

If players answer yes to any of these questions, it may indicate the need for self-reflection and consideration of the available support options.

Protection of Minors

M99 is committed to preventing underage access to online pokies. We employ strict age verification processes and Know Your Customer (KYC) checks to ensure that only individuals of legal age can participate in our gaming services. These measures are in place to protect minors and promote a responsible gaming environment.

External Help

Players who feel they may be developing a gambling problem are encouraged to seek support from external organizations. In Australia, several professional support organizations provide resources and assistance, including:

GamCare: Offers advice and support for anyone affected by gambling.
BeGambleAware: Provides information to help people make informed decisions about their gambling.
Local support services that specialize in gambling-related issues are also available to assist players in need.

Early Warning Signs

Identifying early warning signs of problematic gambling behavior can help players take proactive steps to maintain control. Some common signs include:

Increased frequency of gambling sessions.
Spending more time playing online pokies than intended.
Feeling restless or irritable when not gambling.
Neglecting responsibilities or personal relationships due to gambling.
Using gambling as a way to cope with stress or negative emotions.

Immediate Actions for Players

If players feel they are losing control over their gambling activities, it is important to take immediate action. Players can:

Utilize self-control tools available on the M99 platform to set limits or exclude themselves.
Reach out to the support team for guidance and assistance.
Reflect on their gambling habits using the self-assessment questions provided.

Account Restriction and Self-Exclusion Mechanisms

M99 provides players with options for account restrictions and self-exclusion. Players can request to limit their account activities or exclude themselves from gaming entirely for a specified period. This process is straightforward and confidential, allowing players to regain control over their gaming habits without judgment.

Personal Responsibility

While M99 provides various tools and support mechanisms, personal responsibility remains paramount. Players are encouraged to remain mindful of their gaming habits and to use the available tools to ensure a balanced approach to online pokies.

Confidentiality and Non-Judgmental Support

M99 is committed to providing a safe and confidential environment for all players. The support team is trained to offer non-judgmental assistance to those seeking help, ensuring that players feel comfortable reaching out for support.

The commitment to responsible gaming at M99 is designed to promote a safe, enjoyable, and entertaining gaming experience for all players. By utilizing self-control tools, recognizing early warning signs, and seeking external support when necessary, players can engage in online pokies responsibly.